Frustrating refund experience — avoid booking through this service. I booked a Self-Drive Dog Sledding Safari, which was canceled the day before due to bad weather — understandable, but over a week later, I still haven't received my refund. I've sent two follow-up emails and received vague excuses like 'we're waiting for feedback from the instructor,' which is nonsensical since the activity was canceled. I feel ignored and out of pocket, which is unacceptable for a reputable booking platform. I strongly recommend booking directly with local operators instead — this service adds no value and complicates refunds unnecessarily. If I don't receive my refund soon, I'll escalate through my payment provider.
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