Sadly I had a bereavement this Sunday just passed of my father so I’m in a terrible state and my dear Cleaner unfortunately knocked my ADT keypad. As I could not resolve I rang ADT a very kind gentleman that I first spoke to was amazing and did all he could to help me and changed my key holders due to my dad‘s passing and he had to be removed and he said someone will ring me back within a short time regarding my keypad issue. About 10 minutes later I got a phone call from a gentleman called Simon Bainbridge. He is an ambassador for the company. He not only helped me to resolve the issue with my keypad.He helped me write other things down that I requested as I’ve forgotten how to do it and to be fair, my dad always did it so, I never had to worry about these things. He really is the kindest patient and experienced gentleman. I cannot say enough about him. I’m truly grateful for all of their time, his time thank you! thank you so much.
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