The good
- presales rep was excellent, polite and didn’t put any pressure on us to purchase the system during the survey process
- installation engineer was also excellent, polite and did a great job with the installation and hand over
- the system is excellent and does everything promised. It just works without any issues or problems
Very happy and now feel my property has a solid level of protection and deterrent
The not so good
- made an enquiry via the ADT website an was immediately hit by call after call and email after email from call centres and 3rd parties - it was annoying and relentless
- when responding to any request the response was basically lost in a black hole and the calls and email kept on coming
- eventually I caught a real person and the process started for a survey and he was excellent on all counts
- even during the survey process and even days after the installation was completed the calls and emails asking if I wanted a system kept coming
- terrible system managing presales which is relentless and won’t go away
- after nearly two weeks the number of calls is finally subsiding
Summary
- excellent service from the presales person I actually dealt with
- excellent service from the tech who did my install and handover
- if you use ADT be prepared for a horrible presales system that is relentless and can’t be shutdown (I does seems to subside after a few weeks)
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