advantage-vehicles.co.uk

Awful and take no responsibility

Bought a Dacia Sandero a year ago and had no end of problems with it. Had a fault wiper motor, a faulty horn and gear changing problems that were diagnosed to be the clutch. This company were very brash and rude to me when I called about these problems, but agreed to fix them for me. I had all 3 problems 'fixed' by Advantage motors, but the gear changing problem remained and the other 2 problems cropped up again a few months later. Luckily my finance company helped me all the way through this and finally got the car independently examined. They ruled in my favour and agreed to take the car back off me and cancel the agreement. Over all this, Advantage motors have never once apologised or taken full responsibility. I have no doubt they will come back with a reply putting this on me somehow, but the fact the car was rejected by the independent investigators and the finance company should tell you all you need to know.Their reply.Advantage Vehicles LTD (Owner)Hi Colin, thanks for your review, it shows our reviews are genuine.We do take customer satisfaction very seriously and I’m sorry to hear you’re unhappy.Yes, you did bring the car back and we fitted a new clutch and wiper linkage, the horn issue was the fact that you were pressing the airbag squib instead of the horn button on the indicator stalk. We then heard nothing from you for nearly 12 months, in which time you managed to do nearly 9500 miles in an apparently faulty car, you also managed to get a 12 month MOT on the vehicle on 20/1/2026.I’ll let people make their own mind up on this one, but I certainly wouldn’t be driving 9500 miles in a faulty car that was difficult to engage gears.Regards SimonMy reply:I am not an idiot so please don't know make me out to be so. I was using the stalk to press the horn and it was NOT WORKING. The garage that replaced it, the finance company and the independent all saw this first hand.The car was still drivable, thag does not mean the faults did not exist. I even drove it to you with the faults that you 'fixed' proving that you knew the faults were real. The wiper motor gave up after you 'fixed' it, and once again, the independent investigator amd the garage that fixed it saw this with their own eyes.How about taking some accountability for you your shoddy customer service instead of making false comments back to my legitimate complaints. Thank you

Date of experience: Feb 08, 2026