advantage-vehicles.co.uk

Difficult to see the Advantage of buying from here

The stars are solely based on the car itself , it’s a decent car and the wife loves it. The customer service however is probably the worst I’ve experienced in a long time .I part exchanged a car and , during the deal at the office , when asking me to ‘bring the log book as quickly as possible ‘ the owner told me I could get a fine if I didn’t get it back to him ? Moving on , I mentioned the damaged gear stick ( a common fault ) and they said we’ll get you another one .... well they definitely got me another one , just as bad as the one on the car !! Ha ha ha .... they asked me to call each day to see if it had arrived ( they wanted their log book badly) and put them phone down on me twice while I was asking them if it had arrived. When it finally came I was that disappointed I couldn’t even stay at the place to ask them about it. I just went and bought another one. Here I am nearly4 weeks later waiting for the log book for a car that was advertised with a service history ...... 2 services in 2018 and a scribbled compliment slip saying ‘ interim service’ .... like I say it’s a decent motor and she loves it but if it’s customer service you’re after then I’d avoid this place if I’m honest. I’m sure they aren’t like this with everyone or they wouldn’t have been there that long but I wouldn’t go again .***UPDATE*** Now I have a Congestion Charge Notice for the car we part exchanged !! I think we can all see what happens to the paperwork there then 🙄Such a shame really because Tom is a really nice polite , helpful bloke. Oh well , lessons learnt for sure , keep smiling

Date of experience: Aug 16, 2020