Do NOT book through this company. Wish I had read the reviews before. I booked and paid through the phone for everything with Sam as I was having trouble accessing the portal so was told not to worry and everything can be done over the phone. I asked for the location of this accommodation after payment and was told they couldn't release the address until closer to the time but it would be in the centre of the northern quarter and a close walk. (Fair)Paid in full, and was told yep that's everything done! Nothing else needed now and you'll get your check in details closer to the time. Brilliant. Until 2 days prior to the event I get an email requesting another £500 for a security deposit which I was not told about when booking/ anywhere throughout the process. Never mind leaving it 2 days before like I have £500 just sat in the bank! Caused me so much stress that I didn't need.Day of the event - Turns out another group of 20 girls were also at the accommodation sharing access to the hot tub which is advertised as though you get it included in your apartment ( it was in the basement) which we were told nothing about and made it seem like this was an accommodation you got to yourselves. The locks didn't even work so no security to the property at all and it was a 25 minute walk to the northern quarter, (not a short walk at all)The customer service you get is shocking don't bother. False advertisement and once they have your money they don't care. The mirror in the bedroom had been knocked off the wall by accident and they kept £120 back to replace a B&M cheap mirror. Joke!
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Adventure Connections provide a bespoke planning service that offers stag, hen, family breaks and corporate events. After all, fun is a serious business.
