Review Time
We used Adventure Connections for my sisters Hen Do and stayed at an incredible house in Manchester. They planned and sorted all the details of the activities we wanted to include, and checked in every step of the way. Communication and customer service were absolutely fantastic from start to finish and I’d definitely recommend planning big events through them! Can’t fault them at all.
We used Adventure Connections for my sisters Hen Do and stayed at an incredible house in Manchester. They planned and sorted all the details of the activities we wanted to include, and checked in every step of the way. Communication and customer service were absolutely fantastic from start to finish and I’d definitely recommend planning big events through them! Can’t fault them at all.
Do NOT book through this company. Wish I had read the reviews before. I booked and paid through the phone for everything with Sam as I was having trouble accessing the portal so was told not to worry and everything can be done over the phone. I asked for the location of this accommodation after payment and was told they couldn't release the address until closer to the time but it would be in the centre of the northern quarter and a close walk. (Fair)Paid in full, and was told yep that's everything done! Nothing else needed now and you'll get your check in details closer to the time. Brilliant. Until 2 days prior to the event I get an email requesting another £500 for a security deposit which I was not told about when booking/ anywhere throughout the process. Never mind leaving it 2 days before like I have £500 just sat in the bank! Caused me so much stress that I didn't need.Day of the event - Turns out another group of 20 girls were also at the accommodation sharing access to the hot tub which is advertised as though you get it included in your apartment ( it was in the basement) which we were told nothing about and made it seem like this was an accommodation you got to yourselves. The locks didn't even work so no security to the property at all and it was a 25 minute walk to the northern quarter, (not a short walk at all)The customer service you get is shocking don't bother. False advertisement and once they have your money they don't care. The mirror in the bedroom had been knocked off the wall by accident and they kept £120 back to replace a B&M cheap mirror. Joke!
I booked one of these smart houses for my 40th birthday and paid in full 6 weeks in advance. 3 days before check-in, Adventure Connections called to say the owner of the house had cancelled the booking without explanation. When I asked how this was possible they said it just is. For some bizarre reason, Adventure Connections’ business model allows the owners of the houses to cancel ANY time (including the day before). Even when fully paid (which begs the question as to why pay deposits, what exactly are you paying for when you pay in advance?)AC offered me 2 different houses - 1 was £900 more than my booking, the other had 3x 1-star reviews saying the owner had swindled guests out of their deposits (the ’Grand Lothian Retreat’). Both options unacceptable.I asked for my money back so I could book somewhere else, AC said it would take 28 days. They offered to do it in 5, but this meant I was out of pocket until after my birthday weekend, so I was unable to book anywhere else.I asked for a BACS transfer to get my money back the same day. They refused, citing something about anti-money-laundering (difficult to believe given there were legitamate transactions, and an email paper trail between me and them).Had friends travelling from Oz for this, they had nowhere to stay, had £100’s of food bought (pal is a chef) - all wasted, couldn’t even book a restaurant as it was so short notice. 40th birthday party for 16 people utterly ruined; complete shambles.Please beware: if you are booking with these guys, YES they have smart houses, NO, you are no guaranteed the booking - even if you pay in full - it can be cancelled by the owner any time.
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Adventure Connections provide a bespoke planning service that offers stag, hen, family breaks and corporate events. After all, fun is a serious business.
