I booked one of these smart houses for my 40th birthday and paid in full 6 weeks in advance. 3 days before check-in, Adventure Connections called to say the owner of the house had cancelled the booking without explanation. When I asked how this was possible they said it just is. For some bizarre reason, Adventure Connections’ business model allows the owners of the houses to cancel ANY time (including the day before). Even when fully paid (which begs the question as to why pay deposits, what exactly are you paying for when you pay in advance?)AC offered me 2 different houses - 1 was £900 more than my booking, the other had 3x 1-star reviews saying the owner had swindled guests out of their deposits (the ’Grand Lothian Retreat’). Both options unacceptable.I asked for my money back so I could book somewhere else, AC said it would take 28 days. They offered to do it in 5, but this meant I was out of pocket until after my birthday weekend, so I was unable to book anywhere else.I asked for a BACS transfer to get my money back the same day. They refused, citing something about anti-money-laundering (difficult to believe given there were legitamate transactions, and an email paper trail between me and them).Had friends travelling from Oz for this, they had nowhere to stay, had £100’s of food bought (pal is a chef) - all wasted, couldn’t even book a restaurant as it was so short notice. 40th birthday party for 16 people utterly ruined; complete shambles.Please beware: if you are booking with these guys, YES they have smart houses, NO, you are no guaranteed the booking - even if you pay in full - it can be cancelled by the owner any time.
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Adventure Connections provide a bespoke planning service that offers stag, hen, family breaks and corporate events. After all, fun is a serious business.
