Back in July, my partner and I bought a Kings Half Size Roof Top Bag for our road trip around Australia (we're on the road until the end of the year). Honestly, we were hesitant to buy from Kings based on mixed reviews, but decided to give this one product a go because the price was reasonable and it wasn’t something as important like batteries or an inverter.When we opened the box, we noticed a small hole in the bag. Since we were leaving the next day, we decided we would patched it up ourselves and eventually take into a Kings store. By the end of the week, the bag had four significant holes. Not ideal.When we eventually came across a Kings store in Townsville, we stopped in to see what could be done. The staff member was friendly and willing to help—until we were asked for a receipt after unloading the entire rooftop bag. Unfortunately, we didn’t have the receipt with us. We hadn’t expected to need to carry every van-related receipt around Australia.To make things worse, when we originally bought the bag in Adelaide (SA), the staff member didn’t take down any of our details. So even with a bank statement and the last 4 digits of our card, they couldn’t find our purchase in the system.We then called Kings customer service and were told they’d look into it and call us back. That call never came.We followed up with an email claim. After a week, they replied asking some basic questions. At that time, we were camping in the Daintree Rainforest with barely any reception. Two business days later—on a Saturday—they emailed saying the claim was closed due to no response. I immediately replied asking if it could be reopened. No response.Eventually, I submitted a new claim and got a response from someone named Tash Stokes the next day—but instead of help, it was just a link asking me to review their customer service. Honestly, I’m blown away.I’ve done everything I reasonably can to give Kings the opportunity to make things right after selling us a faulty product. Instead, I’ve been ignored, brushed off, and now asked to review the very customer service that failed us.We may be talking about a $50 item—but $50 means more to us than it does to a multi-million dollar company. And this experience feels like a complete disregard of basic consumer rights.Posting this so others know what to expect before buying from Kings. Sometimes, a "good price" ends up costing you way more in time, energy, and disappointment
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