I've been a customer for over 20 years and love their clothes, but getting help with an order is nearly impossible. They promise to respond in 3-4 days but never do. Their customer service is consistently rude and unhelpful. My order hasn’t shipped in nine days, and I was told I'd get an update in another 3-4 days, even though it was due five days ago. It’s been 16 days, and they still haven't shipped my last item or helped me cancel the order. I’ve spent a lot of money here, but this experience has made me reconsider.
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