I am a regular client of the brand. I returned an item from a previous order and was picking up another one in store. Out of the 3 items from that order I decided to take 1 item. That s 2 items to be refunded + 1 item that I brought to return, the clerk refunded me for 1 item and said the 2 others were cancelled and that I would get a credit from 5 to 7 days. This is the 11th day and after numerous calls, explaining, chatting and emailing still no joy! Be careful when your order and pick up your items, take them with you, leave for 5 mins and then return the items. The clerks will say they cancelled the items and will not give you a receipt for it. Then good luck trying to get a refund. If I ever order again from them, I will make sure I place 1 order per item. There is no other way. Also my refund amounts to 35$ but think twice if your order was 500$ and you tried to get a refund. Nobody cares, nobody really listens, nobody can even bring a solution to this. Be careful with returns in store. Not all clerks are honest.
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