I ordered an integrated steam washing machine for £600 directly from the company four weeks ago. It has been stuck at a local depot for two weeks, and they wouldn’t allow me to pick it up due to alleged 'health and safety' reasons. Today, a delivery service brought a different washing machine that was not mine, addressed to someone else entirely. After contacting them, they eventually delivered an AEG machine that was not integrated, had no identification details or usual contents, and appeared used with water leaking from it. I requested to have it taken back, but the delivery team was unhelpful and rude. They eventually took the wrong machine away, but now I’m left on hold for an hour with customer support, £600 down, and no washing machine. The customer service from both the company and the delivery service has been appalling. I strongly advise against using these companies; they seem to lack integrity and proper service. If this continues, I may have to pursue legal action.
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