The company should rethink their choice of delivery service. I ordered two items meant for two nearby locations. The delivery staff exhibited unprofessional behavior. One item arrived damaged and needed to be sent back. When I informed the drivers about the cancellation of the delivery to the other property, they claimed they weren’t the only ones working in the area. This seems inconsistent, as their names were clearly visible in the tracking information. It took almost three weeks for them to return and collect the damaged item. While customer support is accessible and returning or replacing items is relatively easy, I am still waiting for three separate refunds, which have been pending for over a month. I have initiated a chargeback and involved my bank; hopefully, this will be resolved soon.
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