One should always evaluate a company based on its response to problems, and unfortunately, this service has fallen short. While under warranty, we needed an engineer to repair our double oven. We scheduled repairs online as instructed, but on the same day, the assigned repairer called to inform us they couldn't fulfill the appointment for unknown reasons and could only offer a slot for the following week. Frustrated, I reached out to customer support. They promised a callback within a specific timeframe, but it never came. When I called again the next day, I was told there was nothing they could do and that I needed to contact the seller. I explained that I had already done so and that, as it was a warranty issue, the service was responsible for the repair. The response was dismissive, indicating I would have to wait for the engineer. It's hard to manage without an oven for over a week, especially in the middle of winter. The lack of customer care is alarming, and I certainly won't consider this brand or its products in the future.
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