We're customers of the the AEG repair service for an out-of-warranty fault washing machine. Unfortunately this service has been appalling: Despite providing information to them using the Electrolux online portal, the first engineer turned up with no replacement parts, for what he said was a common issue. Drum needed replacing and we had to wait 2 weeks before they could return. The 2nd engineer turned up with a damaged replacement part... another two weeks goes by. Third visit, he replaced the drum but it didn't fix the issue. Another week goes by...4th visit lasted all of 20 minutes where the outcome was needing to order a different replacement part. The next visit is in 10 days time!! That'll be 5 visits, and NINE WEEKS since I first contacted AEG about the issue. Nine weeks without a washing machine.
Claim your business profile now and gain access to all features and respond to customer reviews.
