February 9, 2026
I bought a comfort flex ticket for the Stuttgart/Rhodes flight which has the option of having a personal item in the cabin that fits under the seat in front of me and a hand luggage max 8 kilograms.
Upon boarding they roughly grabbed my hand luggage and weighed it in front of all the passengers because I was among the first and because the scale showed 9 kilograms they told me that I would have to pay a fee of 50 euros because I exceeded the normal weight of 8 kilograms.
For 1 kilogram more they charged me in about 1 minute, 50 euros!
They didn't even offer me the option to remove anything from my suitcase to give them the normal weight.
They aggressively told me you pay or you don't travel.
I tried to tell them that according to the ticket I bought I had the right to have this hand luggage in the cabin. It was already paid for by the excess amount of the ticket itself.
No, they replied that you don't have the right and you have to pay if you want to travel.
Of course, I paid 50 euros for the extra 1 kilogram.
In the meantime, I received an email "proof" informing me that my suitcase weighed 15 kilograms without any document to prove that it really weighed 15 kilograms. But they forced me to pay, blackmailing me because I wouldn't be able to travel otherwise.
When I got home, I contacted customer service who found that I really had the right to have this luggage based on the ticket, only that I exceeded the allowed kilograms by 15 kilos and they couldn't prove it. Only theoretically!
If that's their game, I can say that my suitcase weighed 3 kilograms and they cheated me.
Anyway, I think I was cheated!
I ask the airline to submit a certificate stating that my luggage weighed 15 kilograms or to immediately refund the amount I paid.
You have to justify the operations or you won't be able to condemn.
Don't trust this company.They will not try to help you, on the contrary they will destroy you more for the sake of profit.
If you're reading this, I'd like you to send me the requested proof and I'll come back with another rewrite.
Otherwise I'll be filing fraud and theft reports everywhere.
Thank you.
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