Review Time
I am writing to formally express my profound dissatisfaction regarding an incident that occurred at the baggage drop counter during my recent flight with Aegean Airlines.
Upon arriving at the baggage drop area with two suitcases and a backpack, I was assisted by a female staff member whose behavior was shockingly unprofessional and openly hostile. From the outset, her attitude was rude and dismissive. She instructed me to send one of my suitcases to the excess baggage area. Moments later, she stated that the second suitcase should also be processed there.
Given the confusion, and in order to ensure that there had been no misunderstanding regarding my baggage allowance (two 32kg suitcases rather than 23kg), I politely attempted to clarify the matter by asking a simple question. Instead of responding professionally, the staff member reacted with visible anger and proceeded to yell at me in front of other passengers.
Her remarks were deeply inappropriate and insulting. She stated, verbatim: “If you know everything so well, let’s open the next table for you and you can come work here,” and then gestured to her chair, inviting me to sit there since I was “such an expert.” This level of sarcasm and public humiliation is entirely unacceptable in any professional setting, particularly within a customer-facing role representing Aegean Airlines.
To further compound the situation, when I calmly asked where the excess baggage drop point was located, she refused to provide the information and responded mockingly that since I “know everything so well,” I should also know that. When I requested her name for reference, she declined to provide it.
This was, without exaggeration, the worst treatment I have ever experienced at any airport and from any airline representative. Such conduct is not merely discourteous—it reflects a complete disregard for basic standards of customer service and professionalism.
I kindly but firmly request that you investigate this matter thoroughly, identify the staff member involved, and ensure that appropriate corrective measures are taken. It is imperative that your ground personnel undergo proper customer service training to prevent other passengers from being subjected to similar treatment.
February 9, 2026
I bought a comfort flex ticket for the Stuttgart/Rhodes flight which has the option of having a personal item in the cabin that fits under the seat in front of me and a hand luggage max 8 kilograms.
Upon boarding they roughly grabbed my hand luggage and weighed it in front of all the passengers because I was among the first and because the scale showed 9 kilograms they told me that I would have to pay a fee of 50 euros because I exceeded the normal weight of 8 kilograms.
For 1 kilogram more they charged me in about 1 minute, 50 euros!
They didn't even offer me the option to remove anything from my suitcase to give them the normal weight.
They aggressively told me you pay or you don't travel.
I tried to tell them that according to the ticket I bought I had the right to have this hand luggage in the cabin. It was already paid for by the excess amount of the ticket itself.
No, they replied that you don't have the right and you have to pay if you want to travel.
Of course, I paid 50 euros for the extra 1 kilogram.
In the meantime, I received an email "proof" informing me that my suitcase weighed 15 kilograms without any document to prove that it really weighed 15 kilograms. But they forced me to pay, blackmailing me because I wouldn't be able to travel otherwise.
When I got home, I contacted customer service who found that I really had the right to have this luggage based on the ticket, only that I exceeded the allowed kilograms by 15 kilos and they couldn't prove it. Only theoretically!
If that's their game, I can say that my suitcase weighed 3 kilograms and they cheated me.
Anyway, I think I was cheated!
I ask the airline to submit a certificate stating that my luggage weighed 15 kilograms or to immediately refund the amount I paid.
You have to justify the operations or you won't be able to condemn.
Don't trust this company.They will not try to help you, on the contrary they will destroy you more for the sake of profit.
If you're reading this, I'd like you to send me the requested proof and I'll come back with another rewrite.
Otherwise I'll be filing fraud and theft reports everywhere.
Thank you.
One of the best European airlines. Free snacks and drinks on board, free carry on luggage, free WiFi on board and super modern fleet. Really, you can't go wrong with choosing Aegean. It is part if the experience of the travel to Greece someone should have
I found myself on standby for a flight despite booking it in advance! I have another flight to London immediately after this one. When I contacted the support team, they advised me to just show up and see if I could board. I recommend considering a more reliable airline instead.
I noticed many reviews highlight negative experiences, so I wanted to share my positive one. I was genuinely impressed with the service, and the staff was exceptional. Despite challenging weather conditions, the pilot handled everything well. This airline is currently my favorite in Europe!
Since many tend to leave negative feedback, I wanted to highlight the excellent service I received. Traveling from one city to another, the staff was remarkable, providing meals throughout the flight (which is rare these days) and always ready to assist. Even with a major storm at the destination, the pilot handled everything exceptionally well. This airline has become my favorite in Europe!
I booked two passengers for a round trip. All four flights were nearly full, leading to cramped conditions. I was informed days before departure that one of our booked seats was unavailable, and I had to pay extra to rearrange seating. It was evident during boarding that the information I received was misleading. The hub airport for this airline is also not user-friendly for transfers.
Three days into my holiday and instead of enjoying it, I'm stressed trying to contact the airline. My checked baggage never made it to my destination. After waiting for hours with no staff assistance, I've received no updates despite my efforts to reach out. It's unacceptable to be left without essentials during my vacation.
This airline shows little regard for customers. Our flight was canceled while we were at the airport, and the staff treated us rudely. They had no information to assist us with rescheduling or accommodations, leaving us frustrated and confused.
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