aerie.com

1.8
1.8 Based on 41 reviews

...

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lolita idiaquez
The worst service from purchase to customer service

The first time I shopped at this store was at a location in the Tampa Mall. The experience was HORRID. I bought items with a 35% discount, and when I went to the register to pay, the cashier was charging me for everything at full price. When I asked if those items were discounted, she said, "THEY'RE NOT DISCOUNTED." I spent over $350 on just a few things. I was sure I had seen signs advertising those items with a 35% discount. When I downloaded the app, I realized I was right. The cashier simply wanted her profit at all costs. After that experience, I started shopping only online, but almost ALWAYS, they send everything separately from one purchase. It's ridiculous. Why do they do that? Every time I contact customer service, they are completely useless. I'm tired of this store's unprofessional behavior.

1
Date of experience: Nov 05, 2025

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