As a first-time mom, this company has been the WORST to deal with. Getting my pump was easy, but getting supplies from you guys has been an issue every month. I was told I was eligible for more breastmilk storage bags every 30 days. If I place an order at the 30 day mark, but then you guys delay processing and shipping by two plus weeks, you've now pushed my 30 day reorder by two weeks and I now run out of bags, because my new order hasn't come in yet, and I have to go out to the store and buy bags out of pocket. This is an issue every month!Today was the final straw with this company! I placed an order at the end of July for bags. August 11th I call again and get told that my order couldn't be processed until that day. August 27th my order finally ships. My order is delivered September 3rd and it includes breast pump parts that I didn't order and are in the wrong size so I cannot use them. I call customer service to inquire about returning them since I have no use for them, and I am told that I can return them and have the transaction reversed from my insurance, but I have to pay to ship them back! This is YOUR mess up, why do I have to pay to fix it!
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