I don't find them to be as friendly or helpful as other brands that provide insurance covered breast-pumps. I had an issue with the new pump they mailed me and they literally do nothing to help besides brush you off to the bump manufacturer. I tried getting in touch with the manufacturer as per their instructions and was not able to get help so I reached back out to them and was basically told "Unfortunately we are unable to assist in warranty matters without you first going through the manufacturer. You will need to contact Medela directly and they will be able to further assist you." so thats' zero effort to help a customer. In addition when you place orders with them they tell you that you can get 300 Milk storage bags through your insurance, which means your insurance pays for it... except they don't allow you to pick the brand of the bags you get claiming "Unfortunately we cannot place orders for a specific milk storage bag. Our warehouse sends out milk storage bags based on what we have on hand. We are currently shipping Motif Brand milk storage bags." ( This again is via the chat on their website). I think that's shady because this company is getting paid thanks to your insurance and who knows what they are claiming on their end. I just don't feel good ordering through them especially since the customer care is so lacking. They truly need better training to help new moms with issues with the products they send out. All of this bump gear is already so stressful... its better when you work with companies who will make your life easier and be professional and willing to help answer question, much unlike Aeroflow.
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