I ordered a den building kit as a Christmas gift for a 5-year-old. The product I received was not what was shown on the website; it was much flimsier and of poor quality. Several parts were missing, but the main issue was the overall terrible quality—it couldn’t even support a bedsheet without collapsing. My child was very disappointed. I emailed to request a return, and they offered a partial discount, but we don’t want to keep the item, so I asked for a full return and refund. I haven’t heard back from them despite several emails. I’m determined, but my hope is dwindling.
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