My flight from Ushuaia to AEP on 4 February 2026 at 10:30pm was delayed by an hour and a half, which, unfortunately, was no surprise given that my last eight flights with AA have all been delayed. On one occasion, we even booked a flight the night before through the AA website, only to arrive at the airport and be told the flight didn’t exist at all.
Back to the flight on the 4th. I was travelling alone with my 10 month old. When I queued to board, a staff member rudely told me I couldn’t board because my number was 16 and she was calling 31. As a result, I was left waiting for a further 45 minutes at midnight, standing in a queue with a heavy backpack and a crying baby. Other passengers approached her to ask if I could board, and she simply shrugged them off. This appears to be the first airline I’ve flown with that doesn’t allow families with babies to board first.
When my number was finally called and I reached the counter, I asked the staff member if he spoke English, twice, and was ignored both times. I then asked why passengers travelling alone with babies weren’t allowed to board earlier, and he dismissed me by saying “move on, move on.”
I appreciate that this is insignificant compared to many things happening in the world, but the experience was genuinely awful. Terrible airline, terrible staff, and terrible service all round. Mothers travelling alone are carrying heavy bags, and babies need feeding, calming, and rest. Priority boarding isn’t a luxury, it allows time to safely stow bags and access essentials needed for the flight. Because I boarded so late, I wasn’t able to get out what I needed, such as milk and nappy supplies, as I couldn’t leave my baby unattended while other passengers were boarding behind me.
Cheers, AA - yet another deeply disappointing experience.
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Aerolíneas Argentinas, formally Aerolíneas Argentinas SA, is Argentina's largest airline and the country's flag carrier.
