Review Time
My flight from Ushuaia to AEP on 4 February 2026 at 10:30pm was delayed by an hour and a half, which, unfortunately, was no surprise given that my last eight flights with AA have all been delayed. On one occasion, we even booked a flight the night before through the AA website, only to arrive at the airport and be told the flight didn’t exist at all.
Back to the flight on the 4th. I was travelling alone with my 10 month old. When I queued to board, a staff member rudely told me I couldn’t board because my number was 16 and she was calling 31. As a result, I was left waiting for a further 45 minutes at midnight, standing in a queue with a heavy backpack and a crying baby. Other passengers approached her to ask if I could board, and she simply shrugged them off. This appears to be the first airline I’ve flown with that doesn’t allow families with babies to board first.
When my number was finally called and I reached the counter, I asked the staff member if he spoke English, twice, and was ignored both times. I then asked why passengers travelling alone with babies weren’t allowed to board earlier, and he dismissed me by saying “move on, move on.”
I appreciate that this is insignificant compared to many things happening in the world, but the experience was genuinely awful. Terrible airline, terrible staff, and terrible service all round. Mothers travelling alone are carrying heavy bags, and babies need feeding, calming, and rest. Priority boarding isn’t a luxury, it allows time to safely stow bags and access essentials needed for the flight. Because I boarded so late, I wasn’t able to get out what I needed, such as milk and nappy supplies, as I couldn’t leave my baby unattended while other passengers were boarding behind me.
Cheers, AA - yet another deeply disappointing experience.
My flight from Ushuaia to AEP on 4 February 2026 at 10:30pm was delayed by an hour and a half, which, unfortunately, was no surprise given that my last eight flights with AA have all been delayed. On one occasion, we even booked a flight the night before through the AA website, only to arrive at the airport and be told the flight didn’t exist at all.Back to the flight on the 4th. I was travelling alone with my 10 month old. When I queued to board, a staff member rudely told me I couldn’t board because my number was 16 and she was calling 31. As a result, I was left waiting for a further 45 minutes at midnight, standing in a queue with a heavy backpack and a crying baby. Other passengers approached her to ask if I could board, and she simply shrugged them off. This appears to be the first airline I’ve flown with that doesn’t allow families with babies to board first.When my number was finally called and I reached the counter, I asked the staff member if he spoke English, twice, and was ignored both times. I then asked why passengers travelling alone with babies weren’t allowed to board earlier, and he dismissed me by saying “move on, move on.”I appreciate that this is insignificant compared to many things happening in the world, but the experience was genuinely awful. Terrible airline, terrible staff, and terrible service all round. Mothers travelling alone are carrying heavy bags, and babies need feeding, calming, and rest. Priority boarding isn’t a luxury, it allows time to safely stow bags and access essentials needed for the flight. Because I boarded so late, I wasn’t able to get out what I needed, such as milk and nappy supplies, as I couldn’t leave my baby unattended while other passengers were boarding behind me.Cheers, AA - yet another deeply disappointing experience.
I had an extremely negative experience during boarding on my flight from Miami to Buenos Aires with Aerolíneas Argentinas on January 17 at 5:25 p.m., which completely compromised the beginning of my trip.My name was called over the airport loudspeaker, and when I went to the boarding gate, a staff member — an elderly woman — began to demand, in an authoritarian and rude manner, that I present a return ticket from Buenos Aires to the United States.I explained repeatedly that I did not have such a ticket, as my itinerary was the following: I traveled from Buenos Aires to Brazil, stayed in Brazil for a few days, and only afterward traveled from Brazil to the United States — something absolutely common, legal, and regular.The staff member did not allow me to explain, constantly interrupted my attempts to clarify the situation, and maintained a rigid, imposing, and humiliating attitude, including raising her voice in public. At no point was there any listening, empathy, or respectful treatment.Only after she requested my Argentine DNI, which I promptly presented, was the situation resolved and boarding authorized — clearly demonstrating that the previous demand was unnecessary from the beginning.Although boarding was ultimately allowed, the public embarrassment, aggressive tone, and lack of courtesy completely ruined the start of my trip. I boarded the flight stressed, upset, and regretting having chosen this airline.When we purchase an airline ticket, we expect the minimum: respect and courtesy. Unfortunately, that did not happen.I am sharing this account publicly so that other passengers are aware that this type of treatment can occur during boarding with Aerolíneas Argentinas.
From the bottom of my heart, the flight attendants are truly caring and helpful! I left an important item on the flight, after a few hours I returned to the airport and the staff were so warm and helped me get back my item within minutes. Most the facilities here were built back in their glory days, now with the budget they can afford, I am amazed that I received the great service. Mucha Gracia! Lixiang
Never never never fly aerolinas Argentina we had multiple flight changes for one trip. it cost us to leave a day early and we had to incur additional Hotel expense also one flight change caused us to get to our destination at 11 PM and we had to sit around the airport for multiple hours if you can avoid them you should
No English Website Check-in Support. We ended up booking our flight through booking.com because of this and now we can't pre-check. This is 2025 and is an abysmal experience to start our trip. Their prices were not necessarily good either. I'm giving them one extra star for what I hoped to be good service tomorrow.
We travelled on multiple flights in October 2025. Though there were several flight changes leading up to our flights, every one departed on time and arrived on or before time. We were given something to eat and drink on each flight. The crew were courteous and helpful.
Bought a premium ticket with a cancellation option.Almost 3 years later and after countless emails — with repeated promises that the refund was on its way — still no payment.To make matters worse, in the meantime their currency lost 80%+ of its value, turning a bad experience into a huge financial loss.
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Aerolíneas Argentinas, formally Aerolíneas Argentinas SA, is Argentina's largest airline and the country's flag carrier.
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