I've had the lightweight cabin suitcase twice, and both times it became faulty within a few months. The handle doesn’t fully retract, causing issues at security checks in some airports. I use this case frequently for work-related travel. I sent evidence of the fault, but the representative insisted I send the case back first before receiving a replacement. I know it can be done the other way, as it worked for me last time. Unfortunately, I don't have another suitcase for work, so this approach won’t work for me. I feel the company needs to be more consistent and understanding, as this is a quality issue, not my fault. Other team members have been more helpful than this particular representative.
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Aerolite offers stylish & durable suitcases, luggage, and cabin bags approved for the majority of Airlines and backed by a 30-day return, free delivery, and a 5-year warranty. Shop directly from the Official Aerolite store now.
