I purchased my ticket on Expedia. I booked a Delta Airlines flight, but they used Aeromexico for some reason. It was for 1:45 pm.The online check-in did not work so I had to check-in before my flight. I arrived over 2.5 hours early. After I arrived, they gave me a booking ticket, but told me that the gate information is unavailable and to just check the screen for updates.The Delta flight had no updates so I assumed they did not assign the gate. Around 1:30 pm, I saw the gate on the monitor. I asked if they were leaving on time and the attendant told me they left 1 hour prior! I showed them the ticket and there was no gate code, information about the boarding time, and the flight was scheduled for 1:45 pm.The baggage claim rep said that all international flights require presence at gate 1 hour before. The supervisor said 40 minutes to 1 hour before.I made a complaint that the boarding time should be emailed to the customers. I also said that the Fly Delta app should warn customers that the app does not work for subsidiary flights. The email response also said that customers should be at the gate 180 minutes before a flight!I am truly upset because it makes no sense. How can a customer be at the gate 180 minutes before when the gate is not assigned until 60 or 90 minutes ahead of time?I had to rebook a flight for the next day, missed work, book a hotel at the airport and make plans to constantly check the airport monitors tomorrow because my new ticket ($600 for one way) does not even list a boarding time or the gate number!Never will I use Delta or Aeromexico again. Their times listed on the original ticket cannot be trusted, since they may fly off 1 hour earlier and not send out an email or text or app notification of it.
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