Aeromexico flexible ticket is a complete scam – worst airline experience I’ve had!
Absolutely disgusting experience with Aeromexico. I paid extra for a flexible ticket that clearly stated I could change my flight without additional cost. That was the ONLY reason I chose this airline, because my return flight to Israel was cancelled and I needed flexibility.
When I tried to change my flight in the app, suddenly the ticket was “not changeable” and I was told to call customer service. After waiting on the phone, the agent told me I had to remove my check-in and give up the seat I PAID for — with no refund — just so he could check the price difference - and said I would need to pay a difference. Um, why???
So what exactly is the point of paying for a flexible ticket if you still have to pay more and give up everything you paid for just to see new prices?
It gets worse.
When I asked him to check several dates, he told me he only has three attempts to search flights and that I need to hang up and call again. This is one of the most ridiculous excuses I have ever heard from customer service. It was obvious he just didn’t want to help.
Then when I asked to speak to a manager, he didn’t transfer me to anyone. He just put the line on silence and left me waiting until I realized nobody was coming. Completely disrespectful and unprofessional behavior.
I am currently stuck because my flight back home to Israel was cancelled, which is exactly why I paid for a flexible ticket in the first place — and Aeromexico made the situation 10 times more stressful.
This airline advertises flexibility, but in reality it feels like a trap to get more money out of you.
Misleading information, terrible customer service, and zero accountability.
I will never fly Aeromexico again, and I strongly recommend anyone who values their time, money, or sanity to stay far away from this airline.
Worst airline experience I’ve had in years.
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