1. Product: The insoles lack comfort, and the metatarsal pad's placement increases pressure and pain. It's disappointing since it's marketed as orthotic, but it doesn't seem to understand foot anatomy. I’ve tried other brands, and this one caused my metatarsal pain. If you want to worsen your condition, I would suggest purchasing from them. 2. Returns/service: They claim to offer hassle-free returns, but there's a restocking fee. Many places provide full refunds for great products, making this not a risk-free purchase. I provided several chances for resolution, but they were unhelpful and dismissive. I will happily take my business elsewhere.
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