Very poor return experience, but product as advertised. First thing, UPS as carrier is the absolutely worst carrier by far (Denmark). Avoid any store using UPS as carrier! As a default the parcel will be delivered to your home - not ideal for people who live in locked apartments and are at work. Even though I changed the delivery method to a pick-up point, the parcel was delivered to my home address. Because I was not at home, and the outer door is locked, they took the parcel with them. That delayed the delivery with 3 days. You can't call, write or in any way get in contact with UPS. I couldn't track my parcel. Horrible experience every time. Then I need to return the product. That cost me 23 EUR(!). I am not sure AFEW is going to accept my return as their return deadline (as stated on the info sheet provided in the parcel) is less that the 14 days promised in their return polices. I don't know if this has something to do with UPS delivering the package later than expected. The information provided by the store for returns are not sufficient for standard return information, at least in Denmark. I have done everything I can and hope it's enough. The product was exactly as advertised, and props for good pictures and description on the website. The product was too small, and that of course is my own fault! But all in all, bad experience due to delivery and returning the package - and a return cost of 23 EUR alone makes it not worth buying from AFEW again. Hope the return goes through, otherwise I've just wasted 100 EUR. :((Sorry for the badmouthing, but I am really disappointed.
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The AFEW STORE, founded in 2008 – based in Düsseldorf, grew to an international well-known sneaker store. Our assortment of products grew from year to year. Besides classic sneakers we are also releasing limited and exclusive sneakers. Over the years we have collaborate and worked with big brands such as Nike, Adidas, ASICS SportStyle, Diadora or KangaROOS.
