Review Time
I've ordered from this store many times, and everything was always fine. But this time I ordered sneakers. I didn't receive an email notification that they had arrived. So I didn't have time to pick them up from the post office within 5 days, after which they were taken back to the store. I've written to them numerous times about wanting them to send me back the sneakers, but after receiving no response, I ordered the exact same sneakers again and now I've picked them up. But they're not responding at all about a refund for the first sneakers! My messages are simply left unanswered. So it turns out that the money for the first sneakers I ordered is with the store, and the goods are also with the store. So I'm left with nothing! And they apparently don't intend to respond to my emails at all.
Very poor return experience, but product as advertised. First thing, UPS as carrier is the absolutely worst carrier by far (Denmark). Avoid any store using UPS as carrier! As a default the parcel will be delivered to your home - not ideal for people who live in locked apartments and are at work. Even though I changed the delivery method to a pick-up point, the parcel was delivered to my home address. Because I was not at home, and the outer door is locked, they took the parcel with them. That delayed the delivery with 3 days. You can't call, write or in any way get in contact with UPS. I couldn't track my parcel. Horrible experience every time. Then I need to return the product. That cost me 23 EUR(!). I am not sure AFEW is going to accept my return as their return deadline (as stated on the info sheet provided in the parcel) is less that the 14 days promised in their return polices. I don't know if this has something to do with UPS delivering the package later than expected. The information provided by the store for returns are not sufficient for standard return information, at least in Denmark. I have done everything I can and hope it's enough. The product was exactly as advertised, and props for good pictures and description on the website. The product was too small, and that of course is my own fault! But all in all, bad experience due to delivery and returning the package - and a return cost of 23 EUR alone makes it not worth buying from AFEW again. Hope the return goes through, otherwise I've just wasted 100 EUR. :((Sorry for the badmouthing, but I am really disappointed.
I've ordered from this store many times, and everything was always fine. But this time I ordered sneakers. I didn't receive an email notification that they had arrived. So I didn't have time to pick them up from the post office within 5 days, after which they were taken back to the store. I've written to them numerous times about wanting them to send me back the sneakers, but after receiving no response, I ordered the exact same sneakers again and now I've picked them up. But they're not responding at all about a refund for the first sneakers! My messages are simply left unanswered. So it turns out that the money for the first sneakers I ordered is with the store, and the goods are also with the store. So I'm left with nothing! And they apparently don't intend to respond to my emails at all.
***UPDATE*** The store now agrees to pay for return shipping (only - but still not the original shipping cost).AFEW delivered Converse shoes with production defects: B-stock item sold as A-stock (w. no special remark). Now AFEW will only refund the faulty item - but not any shipping cost at all. Zero!Shameless behaviour (Extremely disappointing).Advice:Don't go there !!
Fake. Ordered a Fear Of God Essentials Hoodie. Quick shipment. However, tracking info showed if coming from someone with a middle eastern name from some sketchy residential neighborhood in California. Hoodie was in a generic plastic bag, not the opaque bag their hoodies typically come in. Material felt different and fit different than other hoodies from that same collection.Giving two stars due to how quickly they sent a return label and refunded me, even though they tried to convince me it was authentic and couldn’t explain discrepancies I had.
DO NOT BUY from these crooks! I would give this website zero stars if it was an option! I bought a "Esentials Fear of God" sweatshirt for my grandson for Christmas. The lettering is already peeling off...indicating that this is NOT an authentic Essentials product! I have purchased Essentials sweatshirts from other retailers and never had an issue...even after two years of wash and wear! AFV Clothes is refusing to refund my money! What a waste of a website $120 sweatshirt that lasted less than a month! Must be a Temu product! DO NOT BUY from these crooks!
After purchasing to items for £180 and £10 post to the Uk. I was then hit with £87! Duty and handling fees! Almost 50% increase on the value. After complaining I was send this email 1. You pay the custom fees and receive your order2. The forwarder will return the order to us, which results in additional costs (extra shipping) that must be borne by you3. The order will be destroyed by the forwarder, which means you will not receive any refund.
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The AFEW STORE, founded in 2008 – based in Düsseldorf, grew to an international well-known sneaker store. Our assortment of products grew from year to year. Besides classic sneakers we are also releasing limited and exclusive sneakers. Over the years we have collaborate and worked with big brands such as Nike, Adidas, ASICS SportStyle, Diadora or KangaROOS.
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