I want to warn anyone who orders on this website with the delivery by DHL Paket PREMIUM (this is how Afew calls this service). I ordered shoes which were sent to Poland as per the DHL tracking on 19.02, on 21.02 they were ready for further shipping to Poland. Since then there has been no update. I opened a ticket both at Afew and DHL and until now I received no money, no shoes and not a single answer from DHL. Please note that: it was my first order on Afew, I paid extra 8 EUR for the shipping costs. I also contacted DHL Poland who claims the order is still in Germany and gave me a phone number +49 2284333112, there's no e-mail you can use to contact DHL Germany. I called this number and was waiting two times around one hour altogether and nobody picked the phone. I received the phone bill this week which says these phone calls costed me 10 EUR. I am struck that Afew instead of shipping the shoes once again or returning me money insists on still waiting until DHL answers. Of course, I can't buy the same shoes because they are unavailable now.
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The AFEW STORE, founded in 2008 – based in Düsseldorf, grew to an international well-known sneaker store. Our assortment of products grew from year to year. Besides classic sneakers we are also releasing limited and exclusive sneakers. Over the years we have collaborate and worked with big brands such as Nike, Adidas, ASICS SportStyle, Diadora or KangaROOS.
