The lack of consistency in handling my query has been extremely disappointing. I received the trainers, but in a different colour than what I originally ordered. Despite this, I remained calm and understanding, explaining to customer service that mistakes happen. However, their responses have not only been excessively long, but they also promised to send me a return label, which I still have not received. I’ve followed up via email twice since then, but have yet to receive a reply.It’s truly unfortunate, as it initially seemed like the issue was being addressed. I provided all the requested photos, but the customer service provided to me needs serious looking into. When such an error occurs - especially when dealing with an overseas customer - an apology alone is insufficient. I’m now holding out, but will probably contact my bank for a resolution. I would advise others in Great Britain to avoid this company. Order AF-500229
Claim your business profile now and gain access to all features and respond to customer reviews.
The AFEW STORE, founded in 2008 – based in Düsseldorf, grew to an international well-known sneaker store. Our assortment of products grew from year to year. Besides classic sneakers we are also releasing limited and exclusive sneakers. Over the years we have collaborate and worked with big brands such as Nike, Adidas, ASICS SportStyle, Diadora or KangaROOS.
