I ordered a pair of shoes from Afew. The package arrived empty with no signs of tampering. I reported this immediately to Afew customer service. They spent a week asking me for more photos and even insisted that I travel to the courrier’s office to request a report. I provided this to them and they still refused to refund me. This is terrible customer service. Best-in-class e-commerce vendors would immediately refund a customer for an order that went missing. Afew kept coming up with things I had to do in the hope that I would give up. Even though I did everything that they asked, they still kept my money. They should not be in the e-commerce business if they are not willing to compensate customers when something goes wrong with their own logistics. I would give them 0 stars here if I could.
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The AFEW STORE, founded in 2008 – based in Düsseldorf, grew to an international well-known sneaker store. Our assortment of products grew from year to year. Besides classic sneakers we are also releasing limited and exclusive sneakers. Over the years we have collaborate and worked with big brands such as Nike, Adidas, ASICS SportStyle, Diadora or KangaROOS.
