This is the WORST customer support I’ve experienced in more than 40 years in business. They are 100% stuck on either email support or an AI chat. Under no circumstances can you interact with someone live by phone or chat. I’ve had a problem that apparently their chat and their email personnel have misunderstood. It has not been answered in TWELVE emails and responses over DAYS. It appears to be a great program, but as with all programs, it’s only GREAT as long as there isn’t a problem. When there is a problem, support dictates which programs actually care about their clients and which are just interested in generating numbers.
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