This company employs questionable practices by forcing insurance on customers who have valid insurance that never lapsed. This happened to me personally; they placed placeholder insurance on my loan, claiming my insurance was canceled when it was not. After I provided proof, they increased my monthly payment by $200 and applied over $2,100 in interest penalties, effectively wiping out what I had paid over three years. Now, they are attempting to charge me again for $1,200 when my monthly payment should be $436 but has been raised to $614. I have provided verifiable proof multiple times showing that my insurance is current, yet they refuse to acknowledge it. I contacted customer service six times, and the issue remains unresolved while they continue to apply penalties and interest to my account. They have all my current contact information, yet they seem to be playing games.
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Affinity Federal Credit Union, New Jersey's largest credit union, is a member-owned, not-for-profit, full-service financial institution with branches throughout northern and central New Jersey. Affinity has been offering superior financial services wi...
