I have been with this credit union for several years with few issues, unlike those experienced with traditional banks. However, this year, I have encountered the worst customer service via secure messaging and excessive fees. I used to receive responses within 24 hours, but my last message took two more attempts and 14 days to get a reply. When they finally responded, the lack of support was shocking. My complaint was about overdraft fees. I take responsibility for my mistakes, but I have notifications set up to alert me when my account falls below a certain balance. Every time I incurred an overdraft fee this past year, those notifications failed. Yet, I consistently receive weekly balance texts. One representative even told me I should 'monitor my account daily.' That’s precisely what notifications are for. I don’t know anyone who can check their bank account every minute. I inquired about issues with the notification system, but received vague answers or none at all. I recently logged in to follow up on a message I sent last week, and the entire messaging system has changed, making it impossible to find my open ticket. Unfortunately, I’m not surprised and have started looking for alternatives. I dislike the attitude. In today's world, where every dollar counts, I can’t afford to have a financial institution constantly taking my money. I would have tried to stay loyal after 10 years, but since I don’t have substantial funds with them, they seem to dismiss my concerns. Credit unions used to be different from traditional banks, but that’s no longer the case.
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Affinity Federal Credit Union, New Jersey's largest credit union, is a member-owned, not-for-profit, full-service financial institution with branches throughout northern and central New Jersey. Affinity has been offering superior financial services wi...
