This is the worst water service I've ever experienced. 1. I had no choice but to use them as they're the only provider in my area, but that doesn't justify their unsolicited promotions for unrelated third-party services like insurance or plumbing! They have my information because I'm a customer, but that doesn't give them the right to advertise to me! Don't they understand customer privacy and data protection? 2. They keep increasing prices, claiming it's to help others, which is nonsensical. If they want to assist people, they should use their own funds, not force customers to contribute. 3. Terrible customer service—promises made but never fulfilled.
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