Review Time
Hard to know WHERE To start- as the phrase runs- past appalling eg CUSTOMER service- far far too many eg South African CALL CENTRES, deep deep groan/ sigh, yours truly, a penn, of HP9
I have been trying to get a water meter since 2009 at my previous property. They couldn't reach me due to a phone number mistake, so I was charged for a two-bedroom property's water rates, which they justified as part of their system. Now, in my new property, I requested a water meter again in 2022 because my water bill dropped from £350 a year to £132 a year. Yet, they still can't seem to process it, even though a property across the street has several residents on a water meter, paying just £11 a month on average, despite being in the same complex.
Yesterday, there was a water outage, and neighbors mentioned it was due to a burst mains. This occurred around 20:00. Since I had previously signed up for SMS alerts regarding issues, I received a status notification from the service, which included a link to an updates webpage. This page provided timely updates, and by 22:00, the water was restored, though the pressure was low. I appreciated being kept informed, and considering the issue happened after hours, it was resolved quickly.
My mother moved into a care home and needed to sell her house. It should have been a straightforward process to communicate the moving date, but after spending over an hour on the phone, I had to give up. Out of all the companies I've had to deal with regarding my mother, this one has been the most frustrating by far.
I spoke with a representative who was incredibly friendly, polite, and helpful. They listened attentively to my concerns, explained my issue thoroughly, and provided ample advice and reassurance. They helped me resolve my situation and provided the answers I needed during this time. I truly felt heard, and the representative was very understanding! An invaluable member of the team. Thank you!
The agent I spoke with was wonderful from start to finish. I usually dislike calling service providers, but this representative was warm, friendly, and knowledgeable, answering all my questions. I ended the call feeling positive and appreciated the interaction.
I had a conversation with a representative who was exceptionally friendly, polite, and helpful. They listened attentively to my concerns, explained my issue clearly, and provided me with valuable advice and support. I felt understood, and their assistance made a significant difference in my situation. An excellent member of the team. Thank you!
This is the worst water service I've ever experienced. 1. I had no choice but to use them as they're the only provider in my area, but that doesn't justify their unsolicited promotions for unrelated third-party services like insurance or plumbing! They have my information because I'm a customer, but that doesn't give them the right to advertise to me! Don't they understand customer privacy and data protection? 2. They keep increasing prices, claiming it's to help others, which is nonsensical. If they want to assist people, they should use their own funds, not force customers to contribute. 3. Terrible customer service—promises made but never fulfilled.
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