Yesterday, there was a water outage, and neighbors mentioned it was due to a burst mains. This occurred around 20:00. Since I had previously signed up for SMS alerts regarding issues, I received a status notification from the service, which included a link to an updates webpage. This page provided timely updates, and by 22:00, the water was restored, though the pressure was low. I appreciated being kept informed, and considering the issue happened after hours, it was resolved quickly.
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