I have been trying to get a water meter since 2009 at my previous property. They couldn't reach me due to a phone number mistake, so I was charged for a two-bedroom property's water rates, which they justified as part of their system. Now, in my new property, I requested a water meter again in 2022 because my water bill dropped from £350 a year to £132 a year. Yet, they still can't seem to process it, even though a property across the street has several residents on a water meter, paying just £11 a month on average, despite being in the same complex.
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