affordabledumpsterrental.com

Extremely Poor Service, No Follow-Through, No Refund

We booked a dumpster with Affordable Dumpster Rental on 8/8 and paid $388 upfront. From start to finish, the experience was frustrating and unprofessional.Delivery Issues: The dumpster was dropped on 8/19 with no specific delivery time window (8am–6pm). When it arrived at 1:20pm, hubby was in bathroom. Came out and saw it was placed so close to our rock retaining wall that the door could not be opened. A photo was taken and sent immediately. Per neighbor, the driver left delivery truck, saw the issue and left anyway.Communication Failures: From 1:32pm onward, we made multiple calls and sent texts to the local number, but only reached an answering machine. We finally reached sales, who filed a service ticket. Corporate called us back later, confirmed the issue, and promised someone would come to correct the placement. They said it might take several business days and assured us that our rental time would not begin until the dumpster was moved.Broken Promises: Despite this assurance, no one ever came to fix the placement. We took time off work that week specifically to use the dumpster, but ended up having to throw items over the side. Calls made on 8/24, 8/25, and 8/28 to both local and corporate numbers went unanswered or unreturned.No Resolution: As of 9/17, nearly a month later, we have had zero communication, no correction, and no refund on our original charge.This company failed to provide the service we paid for, did not follow through on promises, and completely ignored all follow-up. Based on our experience, we cannot recommend Affordable Dumpster Rental to anyone.

Date of experience: Aug 19, 2025