I have observed an additional charge of $115.20 on my account. After thoroughly reviewing the contract, I must formally contest your business practices. Despite assurances that the weight limit was not an issue, I was misled. Based on the information I provided and the assurances given, I was led to believe there were no concerns. I suspect dishonesty, and given the lack of recourse to challenge or prove any misconduct, I feel powerless. However, I refuse to accept this situation. I will not utilize your services again and will advise others to seek reputable companies elsewhere. Your organization will be cited as an example of poor business practice.
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