I am very dissatisfied with the service and communication from this company. I received tracking information 6 days ago, but it still shows as pending with the postal service, indicating that the item hasn’t actually shipped. This is after the company assured me they would resend my items on two occasions. The latest commitment was made 6 days ago, yet there has been no progress, no shipment, and no substantial update. Instead, I’ve been put through unnecessary steps while they continue to stall, seemingly hoping I will give up. This situation starkly contrasts their advertised “100% money back guarantee,” which they have not upheld. The lack of clarity, repeated unfulfilled promises, and constant delays have been extremely frustrating. Terrible customer service. I would highly recommend that others reconsider before making a purchase.
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