Our group of six booked and paid for a Rwanda gorilla trek eight months in advance through this company. After arriving in Nairobi, we were informed just before our flight to Kigali that the trek was canceled. The representative admitted that the airfares and permits were never booked for us. This was not just a clerical error, as we had confirmed multiple times the previous week that everything was organized. This is a significant case of fraud. A month later, we still have not received our refund, and communication has ceased when we inquire about it. Do not trust this company! Their booking system seems convincing, and they are responsive at the office level. Sending them your money poses a huge risk — avoid them.
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Africa Marvel Safaris is one of the leading tour companies based in Kenya which specializes in safari and destination management within East Africa. We ensure to simplify the planning process of your safari by identifying your dreams and desires and working hard to exceed our client’s expectations. Our operations are in Kenya, Tanzania, Uganda and Rwanda.
