My family and I had high expectations for our 12-Day Best of Tanzania and Kenya Safari tour, booked with them. After extensive research and saving for this dream trip, we were eager to explore these beautiful landscapes. Unfortunately, our experience was a nightmare, primarily due to the agency's lack of professionalism and failure to deliver on their promises. We paid the full amount as required, but the agency repeatedly failed to pay park fees, accommodation costs, and even our driver’s wages on time, leading to delays, missed game drives, and skipped parks. In total, we spent over 16 hours waiting on payments to be processed. Major issues included delays at the border, unresolved park fees, and our driver not being compensated, which caused financial strain. Our final day was spent waiting for a small refund and driver payment that never arrived. Our driver went above and beyond to ensure our trip wasn’t ruined, and it’s heartbreaking to see him suffer due to the agency’s actions. I have reported them to several organizations. Be cautious when selecting your safari tour agency; no one should endure what we experienced.
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Africa Marvel Safaris is one of the leading tour companies based in Kenya which specializes in safari and destination management within East Africa. We ensure to simplify the planning process of your safari by identifying your dreams and desires and working hard to exceed our client’s expectations. Our operations are in Kenya, Tanzania, Uganda and Rwanda.
