Avoid this provider at all costs. My experience was the worst I've ever encountered. Initially, the service was offline due to a faulty router, and I had to fight to get it fixed. My complaint emails went unanswered, and the only responses I received were on social media or in a messaging app. For an entire month, my unstable connection remained unresolved, despite a technician's visit indicating the issue was on their end. They only seemed to respond when I threatened to stop payment, and they quickly disconnected my service when I did. I was left to troubleshoot issues myself, often being told to reset the router. Their lack of support and accountability has caused significant damage to my work and reputation. I even attempted to escalate the matter and was ignored. Now, I’m forced to pay for a new router due to their faulty equipment. Overall, my experience has been a nightmare, and I urge others to steer clear.
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The company was established in 2000 by CEO Gian Visser, Brendan Armstrong and Peter Meintjes, who were later joined by Greg Payne.