Review Time
We signed up a month ago and still no internet. The worst part is that they are actually charging us for the service. They have our credit card details and refuse to refund our money. This is a terribly distressing situation, please avoid them at all costs.
Don’t touch them with a ten foot barge pole… abhorrent service, unexplained delay in installation, tedious conversation with customer support that go no where and absolutely no accountability for the terribly long wait on fibre connection. It’s repeated: ‘there’s nothing we can do, your order is pending’. Use anyone else…
I have placed several orders with the company, but my last three experiences have been completely unacceptable. They utilize a courier service that fails to locate addresses, claims they are en route, yet never arrives. Later, I receive a message stating that I was not at home. This is appalling. It's baffling why the company would associate itself with such a service.
AVOID this service at all costs. 1. The company provided the most terrible start-up experience for my fibre connection I've ever encountered. The fibre was offline for the first few days because the router was malfunctioning. I had to argue extensively to get them to send someone to fix it. 2. My complaint emails sent to support and accounts were completely ignored. I received no responses whatsoever. To this day, there have been no replies. The only communication I get is through social media or an unhelpful chat. 3. The company never resolved my unstable fibre for the entire month. A full 30 days passed without anyone coming to fix it. Although a technician visited, they indicated the issue was on the company's end. It remains unresolved as of this writing. 4. The service only offers assistance if I pay. I refused to pay for December because I was being charged for a non-functioning product. Immediately after the debit order failed, they cut off my fibre. 4.1 They are quick to cut off my service but took an entire month to address my pleas for help. I was begging for support and answers just to complete my work! 5. The company has the audacity to suggest that I fix the fibre myself. I supposedly need to connect a laptop (which I don't own) to troubleshoot or reconfigure it. As a customer, I'm expected to resolve their issues. Their advice was always just to "switch it on and off." 6. They want you to BEG for assistance. They ignore your emails and concerns, forcing you to demand help. While someone may respond, the actual problems never get resolved. November was a complete waste of my time and finances. 7. The company also expects you to cover the costs for a new or replacement router. If their equipment is faulty, you have to pay the courier fees for a swap. They do not provide support; instead, they urge you to spend more money. 8. I ended up fixing the faulty connection myself. I purchased my own router and established my own access point, which worked significantly better than what the company provided. How is that even possible? 9. Their service has severely damaged my work, brand, and reputation. That's the most distressing part. The unstable fibre impacted my work, forcing me into challenging situations to salvage it. It has been a nightmare. 10. I sent a complaint indicating I would escalate the issue to regulatory authorities, and that was also ignored. I plan to inform all my clients with domains about this service and will be moving them to another provider. 11. I had to spend a significant amount of money creating a personal hotspot on my phone because my fibre was down. The company will not refund me for any of the extra expenses incurred. I didn't even expect them to, but it's clear they won't. 12. In summary, this is the experience of dealing with the service: more like a complete nightmare than any semblance of joy. They refuse to assist unless I pay again. Their priority is not help; it’s money. THEY WANT YOUR MONEY. Nothing else matters to them. AVOID THIS SERVICE.
Avoid this provider at all costs. My experience was the worst I've ever encountered. Initially, the service was offline due to a faulty router, and I had to fight to get it fixed. My complaint emails went unanswered, and the only responses I received were on social media or in a messaging app. For an entire month, my unstable connection remained unresolved, despite a technician's visit indicating the issue was on their end. They only seemed to respond when I threatened to stop payment, and they quickly disconnected my service when I did. I was left to troubleshoot issues myself, often being told to reset the router. Their lack of support and accountability has caused significant damage to my work and reputation. I even attempted to escalate the matter and was ignored. Now, I’m forced to pay for a new router due to their faulty equipment. Overall, my experience has been a nightmare, and I urge others to steer clear.
I hosted a client’s website on their platform. On the 4th of this month, I checked my account at 3am and saw no outstanding balance. Yet, I received an invoice at 8am for an overdue amount, shortly followed by a suspension notice. This is unacceptable. I had no prior notice about any issues. I reversed the debit order with my bank, and now I’m moving my services elsewhere after realizing their lack of reliability.
This provider has been the worst I’ve ever dealt with. My internet has been dropping multiple times daily for weeks, severely disrupting my work-from-home routine. Despite numerous attempts to get help, my requests were ignored. When I finally spoke to a manager, she promised to assist but never followed up. I felt trapped, needing to pay in advance to switch providers. After paying, my issue was still not prioritized, and I wasted a business day on this. They show no urgency or accountability while continuing to take payments.
What a disappointing experience! Initially, everything seemed great. However, after the installation, I faced constant signal drops and had to request cancellation after a few days. It took three days to get a response for the cancellation, and now I'm being charged for a service I cannot use. This feels like a major rip-off, and their after-sales service is appalling. I strongly advise against choosing them as your ISP.
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The company was established in 2000 by CEO Gian Visser, Brendan Armstrong and Peter Meintjes, who were later joined by Greg Payne.
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