This provider has been the worst I’ve ever dealt with. My internet has been dropping multiple times daily for weeks, severely disrupting my work-from-home routine. Despite numerous attempts to get help, my requests were ignored. When I finally spoke to a manager, she promised to assist but never followed up. I felt trapped, needing to pay in advance to switch providers. After paying, my issue was still not prioritized, and I wasted a business day on this. They show no urgency or accountability while continuing to take payments.
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The company was established in 2000 by CEO Gian Visser, Brendan Armstrong and Peter Meintjes, who were later joined by Greg Payne.