I upgraded my fibre line to 100/50 since June through Afrihost (Vuma line), and since then, it’s been a nightmare. My speeds have been far below what I’m paying for – the most recent test showed 26.67 Mbps download and 4.01 Mbps upload. I’ve logged multiple tickets, and every time I’m told a technician will come out… but no one ever arrives. Instead, the tickets keep getting marked as “resolved” without any visit to my property.What’s worse is that I was repeatedly told that a LAN cable should’ve been provided, only to later be told by a manager that Afrihost doesn’t provide one at all. The manager completely dismissed my concerns, showed zero empathy, and told me I must just go buy my own cable. When I asked to escalate further, his response was, “Sure, maybe then you would listen.” Incredibly condescending and unprofessional.I’m not asking for special treatment, I’m simply trying to get the service I’ve paid for, and the support experience has been frustrating, inconsistent, and frankly, insulting. I’m starting a new job that requires a reliable connection, and this entire situation has caused unnecessary stress.Really disappointed. Afrihost used to be reliable, but this experience has left me seriously questioning whether they care about their customers at all.
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The company was established in 2000 by CEO Gian Visser, Brendan Armstrong and Peter Meintjes, who were later joined by Greg Payne.