AVOID this service at all costs. 1. The company provided the most terrible start-up experience for my fibre connection I've ever encountered. The fibre was offline for the first few days because the router was malfunctioning. I had to argue extensively to get them to send someone to fix it. 2. My complaint emails sent to support and accounts were completely ignored. I received no responses whatsoever. To this day, there have been no replies. The only communication I get is through social media or an unhelpful chat. 3. The company never resolved my unstable fibre for the entire month. A full 30 days passed without anyone coming to fix it. Although a technician visited, they indicated the issue was on the company's end. It remains unresolved as of this writing. 4. The service only offers assistance if I pay. I refused to pay for December because I was being charged for a non-functioning product. Immediately after the debit order failed, they cut off my fibre. 4.1 They are quick to cut off my service but took an entire month to address my pleas for help. I was begging for support and answers just to complete my work! 5. The company has the audacity to suggest that I fix the fibre myself. I supposedly need to connect a laptop (which I don't own) to troubleshoot or reconfigure it. As a customer, I'm expected to resolve their issues. Their advice was always just to "switch it on and off." 6. They want you to BEG for assistance. They ignore your emails and concerns, forcing you to demand help. While someone may respond, the actual problems never get resolved. November was a complete waste of my time and finances. 7. The company also expects you to cover the costs for a new or replacement router. If their equipment is faulty, you have to pay the courier fees for a swap. They do not provide support; instead, they urge you to spend more money. 8. I ended up fixing the faulty connection myself. I purchased my own router and established my own access point, which worked significantly better than what the company provided. How is that even possible? 9. Their service has severely damaged my work, brand, and reputation. That's the most distressing part. The unstable fibre impacted my work, forcing me into challenging situations to salvage it. It has been a nightmare. 10. I sent a complaint indicating I would escalate the issue to regulatory authorities, and that was also ignored. I plan to inform all my clients with domains about this service and will be moving them to another provider. 11. I had to spend a significant amount of money creating a personal hotspot on my phone because my fibre was down. The company will not refund me for any of the extra expenses incurred. I didn't even expect them to, but it's clear they won't. 12. In summary, this is the experience of dealing with the service: more like a complete nightmare than any semblance of joy. They refuse to assist unless I pay again. Their priority is not help; it’s money. THEY WANT YOUR MONEY. Nothing else matters to them. AVOID THIS SERVICE.
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The company was established in 2000 by CEO Gian Visser, Brendan Armstrong and Peter Meintjes, who were later joined by Greg Payne.