I purchased African Black Soap (3 in a pack) on July 28, 2025. I was charged for the product and shipping protection, and I received my order a few days later. On August 28th, 2025, my bank was debited £23.00 without me having made an order. I contacted the company today and received a quick reply that appeared to be a template response to customers, stating that I had clicked a subscription that was nonexistent when I checked out during my initial order. I was also informed that my money would not be refunded, but instead, I was offered a gift card. However, I have not received a further response to my email.
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